Build Your Career in Parts Sales and Customer Support

This is an excellent opportunity for someone who enjoys solving problems, working with a variety of product lines, and helping customers find the right parts to keep their equipment operating.

. 

What You’ll Do

• • Assist customers with identifying and purchasing spare and replacement parts across multiple product lines.
  • Use parts catalogs and computer systems to research part numbers, pricing, availability, and compatible replacements.
  • Determine the correct replacement parts by reviewing existing components, customer requests, and equipment issue descriptions.
  • Receive and process telephone and in-person parts orders.
  • Fill customer orders accurately from available inventory.
  • Calculate pricing and prepare sales quotes for single-part and multi-part orders.
  • Prepare sales slips, contracts, and other transaction documentation.
  • Process customer payments or obtain credit authorization.
  • Recommend suitable substitutions or modifications when an identical replacement part is unavailable.
  • Explain part features, applications, and equipment functionality to customers.
  • Demonstrate equipment and provide clear product information.
  • Inspect returned parts for defects and process exchanges or refunds according to company procedures.
  • Receive, organize, label, and store parts using established stockroom procedures.
  • Conduct inventory counts and help maintain accurate stock levels.
  • Place new merchandise on display and maintain an organized parts area.
  • Use precision measuring instruments to evaluate and compare parts when needed.
  • Assist with repairing parts or equipment when appropriate.

What We’re Looking For

• High school diploma or GED.
• Two to four years of related parts, equipment, mechanical, retail parts, or customer service experience.
• Ability to complete detailed work accurately and thoroughly.
• Strong verbal and written communication skills.
• Customer-focused approach with the ability to follow company policies and procedures.
• Ability to identify customer needs, research solutions, and communicate parts options clearly.
• Comfortable working with pricing, quotes, payments, and order documentation.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Oracle experience is preferred.
• Mechanical aptitude and familiarity with machines, equipment, or replacement parts are highly desirable.

Work Environment

This position works in a parts department and parts-storage environment. Some storage areas may not be air-conditioned.

Why Join Our Team?

You’ll have the opportunity to use your parts knowledge, customer service skills, and problem-solving abilities in a hands-on role where your work directly supports customers and equipment operations. If you are dependable, detail-oriented, and motivated to deliver an excellent customer experience, we encourage you to apply.

Apply today and bring your parts expertise to a team that values accuracy, service, and practical solutions.